The first Tuesday of each month from 4-6 pm Arizona time, except for holiday weekends, ACMI will have a featured guest to discuss a relevant Behavioral Health topic; after the speaker, we will discuss current issues with the Behavioral Health System attendees. This month, hear about Psynergy Healthcare from co-owner Arturo Uribe and Executive Director Lynda Kaufman. Psynergy Programs operates with the shared belief that recovery happens, especially when a cohesive set of supports and services are available to support and sustain it. Based in Morgan Hill, California, our organization has grown from one facility to four over the last four years, with a fifth now in development. Each campus offers clinical and residential services in a safe and supported residential area. This way, we can emphasize the best elements of a community-living experience for individuals facing various mental health challenges. We hope they expand to Arizona!

Arturo Uribe is the President & CEO at Psynergy Programs Inc. in Morgan Hill, California, United States. His vast experience includes assisting and Advocating for Individuals and Families who are navigating the California County Mental Health System•, Supervising Intensive Case Management Teams responsible for moving clients into less restrictive placement in Santa ClaraCounty• Managing clinical resources, Supporting community integration for clients previously residing in state hospitals, acute inpatient settings, and locked institutions• Individual Therapy, Couples Therapy, Family Therapy, and case management.

He has worked in various mental health systems, including:• Community Organizations•, Government Agencies• School Settings. At Psynergy Programs, I have been able to leverage my position as CEO to provide leadership with the philosophy that individuals have the power to do better when everyone works together. At Psynergy Programs, we have transformed communities and individuals by developing licensed adult residential facilities that provide a home-style setting coupled with both care and supervision and Mental Health treatment. At Psynergy Programs facilities, individuals can celebrate hope, promote personal growth, build social networks, and realize their full potential.

Psynergy Programs Inc.
President & Chief Executive Officer
January 2006 – Present (17 years 9 months)
Morgan Hill, California, United States

Santa Clara County Mental Health
24 Hour Care (Team Lead, LCSW)
June 1999 – December 2005 (6 years 7 months)

Santa Clara County Narvaez Mental Health Clinic
Psychiatric Social Worker I
June 1998 – May 1999 (1 year)
San Jose, California

Community Companions (Alliance for Community Care
Clinical Case Manager (Team Lead)
June 1990 – May 1998 (8 years)
San Jose, California

Santa Cruz County Office of Education
Teacher Assistant (CA Mini-Corps)
January 1985 – May 1990 (5 years 5 months)
Watsonville, California

San Jose State University
Master’s degree, Social Work · (1995 – 1998)
San Jose State University
Bachelor’s degree, Clinical Psychology · (1989 – 1992)

Lynda Kaufmann is Director of Government and Public Affairs, managing Admission, Contracts, and Supported Housing w/ ACT + FSP
San Francisco Bay Area. She is an Experienced Public Affairs Specialist with a demonstrated history of working with individuals with SPMI (Severe Persistent mental illness) in community settings. Skilled in contract management, coaching, government contracts, policies related to behavioral health, and MediCal practices. Strong community and social services professional.

Treatment Advocacy Center
March 2023 – Present (7 months)

Director of Government and Public Affairs
April 2010 – Present (13 years 6 months)
Morgan Hill, California

Topic: ACMI Stakeholder’s Meeting

Time: October 3rd, 2023, Psynergy Programs– CoOwner Arturo Uribe and ED Lynda Kaufman

November 7th, 2023, Greenbuurger’s Hope House, a secure treatment facility by ED Cheryl Roberts

December 5th, 2023, Secure Residential Treatment in San Mateo County by Terry Rittgers, Yessa Calderon, and Louise Rogers

January 2nd, 2024, TBD

February 6th, 2024, Terros Program and Offerings by COO Jennifer Nye and CEO Karen Hoffman Tepper

March 5th, 2024 Home Inc. by Charles Sullivan

Every month on the First Tuesday until December 25th, 2025

Please download and import the following iCalendar (.ics) files to your calendar system.


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Don’t Roll the Dice!

After reading the new policy, we came up with some strategies families can utilize to improve the chances of getting a decent Behavioral Health Residential Facility (BHRF) referral and preventing losing your spot in line for BHRF. Always keep accurate, detailed notes; we cannot emphasize this enough.

Work with the clinical team who completes and submits the application to ensure that the following information is in the form. Specificity Matters!!

  • List all previously failed BHRF programs.
  • List your geographical preference, so the family and or support system remains intact.
  • List any areas that can be triggers or traumatic for the member.
  • List any allergies.
  • Cannot navigate stairs.
  • List any other details pertinent to social living (cannot tolerate animals, better with same-sex housemates and/or roommates, etc.)

Have you experienced losing your place in line for a BHRF due to either re-hospitalization or refusal of a BHRF placement? If so, please tell us about your experience:

Any person may request an SMI Grievance Investigation by either calling 602-586-1719 or 1-866-386-5794 (toll-free) or completing a form linked below and sending it to:

Mercy Care
Attn: Grievance and Appeals Department
4755 S. 44th Place
Phoenix, AZ 85040

Appeal or Serious Mental Illness Grievance Form (AHCCCS ACOM Chapter 400, Section 446, Attachment A).


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June 19, 2020  
New Process – Adult Behavioral Health Residential Facilities (BHRF) prior authorization
Applicable to: Mercy Care Complete Care, Mercy Care RBHA and Mercy Care DD  
Effective Monday, June 29th, 2020, Mercy Care is implementing new processes for Adult Behavioral Health Residential Facilities (BHRF) Prior Authorization requests and approvals.  
Approved prior authorizations will be valid for 30 days from the date of determination. After that period, a new prior authorization request with current clinical information must be submitted.  

Mercy Care respects member choice and will support all available options. However, due to the treatment level of care required, there may not be a treatment provider available that has all of the members’ preferences. If a member and/or guardian declines treatment when an available BHRF has been offered, it will be considered a withdrawal of the request for services. If a member in the community already approved for a BHRF admits to a higher level of care, such as a behavioral health inpatient hospital or sub-acute facility, the BHRF approval will be closed and a new application for BHRF will need to be submitted with the current clinical information.

The provider must fax in the admission face sheet with a minimum of member name, DOB, AHCCCS ID, facility name and address, Level of Care (BHRF), Admit date, and primary diagnosis to Mercy Care AZ Utilization Management Department Fax # 855-825-3165.     As always, don’t hesitate to contact your Mercy Care Network Management Representative with any questions or comments. You can find this notice and all other provider notices on our Mercy Care website.