Mercy Care has consistently heard from ACMI and families that the grievance line is not enough. When families are in crisis with their loved ones, they need help at the time.
Family Resolution Line 602-212-4980/866-755-8038
Available: Mon-Fri 8a-5p
Option to leave a voicemail during off hours or weekends for a callback by our staff on the next business day
The Family Resolution Line will be available beginning 10/3/2022 for family members of individuals diagnosed with a SMI within the Mercy Care RBHA boundaries. The phone line is staffed by former case managers with years of experience with the SMI system and services.
The line will be available for support and assistance navigating the SMI system.